Find answers to the most common questions about booking tours, pickup arrangements, payments, vouchers, cancellations and our services.
Booking
How can I book a tour?
You can book directly through our website.
Select your preferred tour, date and number of participants, complete the booking form and make the required payment.
Once your payment has been successfully completed, you will receive a booking confirmation and voucher by email.
Until when can I book?
Most tours can be booked online until the evening before the tour.
The exact online booking deadline (generally somewhere between 18:00 and 20:00 the day before) depends on the specific tour — please check the relevant tour page for the exact cut-off time.
For a last-minute booking after the online booking deadline, please contact us via WhatsApp and we will check availability.
Can I book a tour for the same day?
Same-day bookings may be possible for some tours, depending on availability.
Please contact us via WhatsApp before making plans, as last-minute availability cannot always be guaranteed.
Can I book for a large group?
Yes.
We can arrange tours and private services for families, groups, companies and other organisations.
For larger groups, please contact us so that we can check availability and provide the most suitable option.
Can I change my booking?
You can request changes to your tour date, pickup location or other booking details.
Changes are subject to availability and the conditions applicable to your booking.
A booking change is only confirmed once we have confirmed it in writing.
See our Booking & Cancellation Terms →
Pickup & Meeting Point
How will I know my pickup time?
Your pickup time and meeting point will normally be confirmed by WhatsApp or email on the evening before your tour.
Please make sure that the telephone number and email address provided during booking are correct and accessible.
Where will I be picked up?
Pickup arrangements depend on the tour and your accommodation.
Many tours offer hotel pickup within a defined area. Some tours may require you to meet at a designated meeting point.
Your exact pickup information will be provided with your booking confirmation or before the tour.
What if my hotel is outside the pickup area?
If your accommodation is outside the standard pickup area, we may offer an alternative meeting point or an additional pickup service where available.
Any additional charge will be communicated before the service is confirmed.
What happens if I am late for pickup?
Please be ready at the confirmed pickup point before the stated pickup time.
Drivers and tour vehicles cannot normally wait indefinitely because they may need to maintain the scheduled itinerary and collect other passengers.
If you miss your pickup, your booking may be treated as a No-Show.
See our Booking & Cancellation Terms for full details →
What if I cannot find the pickup vehicle?
Please contact us immediately using the telephone or WhatsApp number provided in your booking confirmation.
Do not leave the pickup point without contacting us.
Voucher & Tour Information
Do I need to print my voucher?
No.
A digital copy of your voucher on your phone is normally sufficient.
We recommend keeping your voucher easily accessible throughout the tour.
What information should I check on my voucher?
Please check:
- your name;
- tour name;
- tour date;
- number of participants;
- pickup location;
- pickup time;
- contact details; and
- any special instructions.
If anything appears incorrect, contact us as soon as possible.
What if I entered incorrect information when booking?
Please contact us immediately.
We will try to correct the information before the tour, subject to operational limitations.
Please note that changes cannot always be made after the service has been arranged.
Payment
How can I pay?
Available payment methods are displayed during the checkout process.
Where card payment is available, transactions may be processed through secure bank and payment-provider infrastructure, including 3D Secure.
In which currency will I be charged?
Your card will be charged in the amount and currency displayed at checkout.
Please check the final payment amount and currency carefully before completing your booking.
Is my card information stored?
No.
Complete card details are processed by the relevant bank and/or payment provider.
We do not intentionally store complete payment card numbers or CVV/CVC security codes on our servers.
Why does my bank statement show a different company or payment provider?
Depending on the payment method and banking infrastructure used, the payment may appear on your bank statement under the name of our legal company, payment provider, acquiring bank or another authorised payment-processing entity.
If you are unsure about a transaction, please contact us with your booking reference.
Cancellation & Refunds
Can I cancel my booking?
Yes, subject to the cancellation conditions applicable to your tour.
Unless a different cancellation policy is clearly stated on the relevant tour page or voucher, our standard cancellation policy applies.
Read our full Booking & Cancellation Terms →
What is your standard cancellation policy?
Unless a different policy is stated on the relevant tour page:
- More than 168 hours before the tour: 50% refund
- 48–168 hours before the tour: 30% refund
- Less than 48 hours before the tour: No refund
- No-show: No refund
The cancellation period is calculated according to the scheduled local tour start/pickup time in Türkiye.
View the full Booking & Cancellation Terms →
How do I cancel my booking?
Please contact us by email or WhatsApp and provide your booking reference.
A cancellation is effective when the cancellation request has been received by our team.
For complete cancellation conditions:
Booking & Cancellation Terms →
What happens if I do not show up?
If you do not arrive at the confirmed pickup point at the required time, your booking may be treated as a No-Show.
No refund will normally be provided for a No-Show.
See our Booking & Cancellation Terms →
What if my flight or ferry is delayed?
Please contact us as soon as possible if you expect to be delayed.
We will try to assist where operationally possible, but flight, ferry, traffic or other personal travel delays do not automatically entitle you to a refund.
See our Booking & Cancellation Terms →
How do refunds work?
Where a refund is due, it will normally be processed to the original payment method.
The time required for the refund to appear in your account depends on your bank and payment provider.
See our Booking & Cancellation Terms for full refund conditions →
Weather & Tour Changes
What happens if the tour is cancelled because of the weather?
If we cancel a tour because weather, sea conditions or another safety-related issue makes the tour impossible or unsafe to operate, we will normally offer an alternative date or an applicable refund.
See our Booking & Cancellation Terms for full details →
Can I cancel because I personally do not like the weather?
Not necessarily.
If the tour is considered safe and continues to operate, unfavourable weather conditions do not automatically create a right to a refund.
The decision to operate or cancel a tour is based on safety, operational conditions and the assessment of the relevant organiser, captain, driver, guide or service provider.
See our Booking & Cancellation Terms →
Can the itinerary change because of weather or operational conditions?
Yes.
For safety and operational reasons, the route, itinerary, activity sequence, vehicle or timing may occasionally be changed.
Where reasonably possible, we will provide a comparable alternative.
See our Booking & Cancellation Terms →
Children & Families
Can children join?
Most tours welcome children, but age restrictions and child prices vary by tour.
The applicable age limits and prices are displayed on the individual tour page.
Do children need their own booking?
Yes.
Children must normally be included in the reservation so that the correct number of participants can be provided to the tour operator.
Are baby seats available?
This depends on the tour and transportation provider.
If you require a baby or child seat, please mention this when making your booking.
We will confirm availability where possible.
Luggage & Personal Belongings
Can I bring luggage?
Luggage policies vary depending on the tour and vehicle.
Please check the tour description or contact us before booking if you plan to bring large suitcases, sports equipment, baby equipment or other bulky items.
Are my personal belongings insured?
Customers remain responsible for their personal belongings.
We recommend keeping passports, money, electronic devices and other valuables with you and not leaving them unattended.
For more information:
See our Booking & Cancellation Terms →
Accessibility & Special Requirements
Can I join a tour if I have reduced mobility?
This depends on the specific tour, vehicle, boat, activity and location.
Please contact us before booking if you have mobility or accessibility requirements.
We will check whether the service is suitable and what assistance may be available.
Can I request a special dietary meal?
Some tours include meals and may be able to accommodate dietary requirements.
Please provide any dietary requirement when booking so that we can check with the relevant supplier.
Special requests cannot always be guaranteed.
During the Tour
What should I bring with me?
Depending on the tour, we recommend bringing:
- your digital voucher;
- passport or identification where required;
- comfortable clothing and footwear;
- sun protection;
- swimming equipment where relevant;
- personal medication if required; and
- any other items specified on the tour page.
The exact requirements may vary by excursion.
Do I need to bring my passport?
For tours involving border crossings, ferry travel or international travel, yes.
You are responsible for carrying the valid passport, visa and other travel documents required for your journey.
For domestic excursions, identification requirements depend on the service.
Are entrance fees included?
Only items specifically stated as included on the relevant tour page are included in the tour price.
Entrance fees, optional activities and other expenses marked as not included or paid locally must be paid separately.
Are meals and drinks included?
This depends on the individual tour.
Please check the What's Included and What's Not Included sections on the relevant tour page before booking.
Tour Operators & Service Providers
Who operates my tour?
Depending on the excursion, the service may be operated by Marmaris Trips, an affiliated company or an independent local tour/activity provider.
We coordinate the booking and provide the customer with the relevant service information.
Can the vehicle, boat or guide change?
Yes.
For operational, safety or availability reasons, the vehicle, boat, driver, guide or service provider may occasionally be changed.
Where reasonably possible, we will provide a comparable alternative.
See our Booking & Cancellation Terms →
Customer Support
How can I contact you?
You can contact us through:
WhatsApp: +90 553 259 2481
Phone: +90 553 259 2481
Email: info@marmarisexcursions.com
For urgent matters relating to a tour taking place today or tomorrow, WhatsApp is generally the fastest way to contact us.
What if I have a problem during my tour?
Please contact our team, guide, driver or representative as soon as possible while the tour is still taking place.
This gives us the opportunity to investigate the problem and, where possible, resolve it during the service.
What if I want to make a complaint after the tour?
You can contact us by email or WhatsApp and provide your booking reference together with details of the issue.
Where appropriate, please provide photographs, documents or other relevant evidence.
Our Destinations
Marmaris Trips provides tours, activities, transfers and travel services in and around some of Türkiye's most popular destinations.
Our main service areas include:
Marmaris
Boat trips, daily excursions, adventure activities, cultural tours, family activities and private experiences around Marmaris and the surrounding region.
Antalya
Tours, excursions, activities, transfers and experiences in Antalya and the surrounding areas.
Bodrum
Daily excursions, boat trips, cultural experiences, activities and private services in Bodrum and the surrounding region.
Fethiye
Boat trips, excursions, adventure activities, nature experiences and other tours around Fethiye and Ölüdeniz.
Kuşadası
Cultural excursions, historical sites, activities, tours and experiences around Kuşadası and the surrounding region.
Istanbul
City tours, cultural experiences, sightseeing, private tours, transfers and other travel services in Istanbul.
Availability, pickup areas, tour schedules and services vary by destination and individual tour.
Still Have a Question?
If you cannot find the answer to your question here, please contact our team.
WhatsApp: +90 553 259 2481
Email: info@marmarisexcursions.com
We will be happy to help you choose the right tour and answer any questions before you book.
Booking & Cancellation Terms →
